Telephone Numbers and Hours

Customer Care

 

Americas offices

Description Hours Days Languages Supported
Customer & Account Support 8:00 AM to 6:00 PM Eastern, GMT – 5 Monday – Friday English
Technical Support 9 AM – 8 PM Eastern, GMT – 5 Monday – Friday English

Science Products
Web of Science, EndNote, Cortellis, Thomson Reuters Integrity and other related products

North America
Telephone: +1-800-336-4474
Fax: +1-215-386-2911

Central and South America
Telephone: +1-888-216-4101

Patent Research Products
Thomson Innovation, DWPI, Custom IP Solutions, Patent Profiles, Thomson Data Analyzer

Telephone: +1 877 857 2477
Fax: +1 215 386 2911

 

Europe, Middle East, Africa

Description Hours Days Languages Supported
Customer & Account Support 9 AM – 5 PM GMT Monday – Friday English
Technical Support 9 AM – 5 PM GMT Monday – Friday English

Customer Support
Telephone:
0800 328 8044 (Within the UK)
+44 800 328 8044 (Outside of the UK), or
+44 20 3564 2068
Fax: +44 20 7 433 4001

Technical Support
Telephone:
0800 328 8044 (Within the UK)
+44 800 328 8044 (Outside of the UK), or
+44 20 3564 2068

 

Japan

Description Hours Days Languages Supported
Technical Support 9:30 AM – 6 PM Japan Standard Time,
UTC +9
Monday – Friday Japanese, English

Telephone: +81-3-4589-3107 or
08008888855

 

Australia and New Zealand

Description Hours Days Languages Supported
All Support 7:00 AM – 7:00 PM
GMT +10
Monday – Friday English

Australia: 1-800-007214
New Zealand: 0800443162

 

China

Description Hours Days Languages Supported
Technical Support 9:00 AM –5:00 PM China Standard/Beijing Time,
UTC +8
Monday – Friday Mandarin, English

Telephone: 4008 822 031

 

India

Description Hours Days Languages Supported
Technical Support 9:00 AM – 6:00 PM Indian Standard Time, UTC + 5:30 Monday – Friday English

Telephone: 0008004402182

 

Hong Kong and Taiwan

Description Hours Days Languages Supported
Technical Support 9:00 AM – 6:00 PM Singapore Standard Time, UTC +8 Monday – Friday English, Mandarin

Hong Kong: 800905720
Taiwan: 00806651914

 

Korea

Description Hours Days Languages Supported
Technical Support 9:00 AM – 6:00 PM Korea Standard Time, UTC +9 Monday – Friday Korean, English

Telephone: 800108100 or +82234834865

 

Singapore, Malaysia, Thailand, Philippines and Vietnam

Description Hours Days Languages Supported
Technical Support 9:00 AM – 6:00 PM Singapore Standard Time, UTC +8 Monday – Friday English

Singapore: +65 6870 3207
Malaysia: +60 37 724 0905
Thailand: +66 2 787 3077
Philippines: +63 2 792 6036
Vietnam: +84 844582384