Telephone Numbers and Hours
Global Customer Support
Americas offices
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Customer & Account Support | 8:00 AM to 6:00 PM Eastern, GMT – 5 | Monday – Friday | English |
| Technical Support | 9 AM – 8 PM Eastern, GMT – 5 | Monday – Friday | English |
Science Products
Web of Knowledge, EndNote, Thomson Reuters Pharma and other related products
North America
Telephone: +1-800-336-4474
Fax: +1-215-386-2911
Central and South America
Telephone: +1-888-216-4101
Patent Research Products
Thomson Innovation, DWPI, Aureka, Custom IP Solutions, Delphion, Patent Profiles, PatentWeb, Thomson Data Analyzer and other Intellectual Property solutions
Telephone: +1 877 857 2477
Fax: +1 215 386 2911
Europe, Middle East, Africa
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Customer & Account Support | 9 AM – 5 PM GMT | Monday – Friday | English |
| Technical Support | 9 AM – 5 PM GMT | Monday – Friday | English |
Customer Support
Telephone:
0800 328 8044 (Within the UK)
+44 800 328 8044 (Outside of the UK), or
+44 20 3564 2068
Fax: +44 20 7 433 4001
Technical Support
Telephone:
0800 328 8044 (Within the UK)
+44 800 328 8044 (Outside of the UK), or
+44 20 3564 2068
Japan
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:30 AM – 6 PM Japan Standard Time, UTC +9 |
Monday – Friday | Japanese, English |
Telephone: +81-3-4589-3107 or
08008888855
Australia and New Zealand
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| All Support | 7:00 AM – 7:00 PM GMT +10 |
Monday – Friday | English |
Australia: 1-800-007214
New Zealand: 0800443162
China
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:00 AM –5:00 PM China Standard/Beijing Time, UTC +8 |
Monday – Friday | Mandarin, English |
Telephone:+861057601212 or
4008 822 031
India
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:00 AM – 6:00 PM Indian Standard Time, UTC + 5:30 | Monday – Friday | English |
Telephone: 0008004402182
Hong Kong and Taiwan
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:00 AM – 6:00 PM Singapore Standard Time, UTC +8 | Monday – Friday | English |
Hong Kong: 800905720
Taiwan: 806651914
Korea
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:00 AM – 6:00 PM Korea Standard Time, UTC +9 | Monday – Friday | Korean, English |
Telephone: 800108100 or +82234834865
Singapore
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Customer Support | 9:00 AM – 6:00 PM Singapore Standard Time, UTC +8 | Monday – Friday | English |
Telephone: +65 6870 3207