Telephone Numbers and Hours
Global Customer Support
Americas offices
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Customer & Account Support | 8:00 AM to 6:00 PM Eastern, GMT – 5 | Monday – Friday | English |
| Technical Support | 9 AM – 8 PM Eastern, GMT – 5 | Monday – Friday | English |
Science Products
Web of Knowledge, EndNote, Thomson Reuters Pharma and other related products
North America
Telephone: +1-800-336-4474
Fax: +1-215-386-2911
Central and South America
Telephone: +1-888-216-4101
Patent Research Products
Thomson Innovation, DWPI, Aureka, Custom IP Solutions, Delphion, Patent Profiles, PatentWeb, Thomson Data Analyzer and other Intellectual Property solutions
Telephone: +1 877 857 2477
Fax: +1 215 386 2911
Europe, Middle East, Africa
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Customer & Account Support | 9 AM – 5 PM GMT | Monday – Friday | English |
| Technical Support | 9 AM – 5 PM GMT | Monday – Friday | English |
Customer Support
Telephone: +44 20 7433 4477
Fax: +44 20 7 433 4001
Technical Support
Telephone: +44 20 7433 4999
Japan
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:30 AM – 6 PM Japan Standard Time, UTC +9 |
Monday – Friday | Japanese, English |
Telephone: +81-3-5218-6500
Fax: +81-3-5218-7840
Australia and New Zealand
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| All Support | 7:00 AM – 7:00 PM GMT + 10 | Monday – Friday | English |
Australia: 1800 007 214
New Zealand: 0800 443 162
China
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:00 AM –5:00 PM China Standard/ Beijing Time, UTC +8 |
Monday – Friday | Mandarin, English |
Telephone: +86-10-5760 1200
Fax: +86 (10) 8286 2088
India, Hong Kong, and Taiwan
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 8:00 AM –5:00 PM India Standard Time, UTC + 5:30 |
Monday – Friday | English |
Telephone (India): +91 44 66303115
Hong Kong: 800905720
Taiwan: 00806651914
Korea
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:00 AM –6:00 PM Korea Standard Time, UTC +9 | Monday – Friday | Korean, English |
Telephone: 080 010 8100
Fax: +82 2 2076 8122
Singapore
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Customer Support | 9:00 AM –5:00 PM Singapore Standard Time, UTC +8 | Monday – Friday | English |
Telephone: +65 6870 3207