Welcome to the Global Customer Support Center
Make the most of our solutions and service with 24/7 access to our online support center.
- Search Knowledgebase
Enter your terms to search our Support Knowledgebase for information about using our products:
- Open a Support Case
Customer & Account SupportPlease click one of the following links to Open a Support Case
OR You can click the link to Live Chat for Customer and Account Support issues.
Order a Product
Open a Product Claim
Request a Refund
Return Material Authorization
Serial Number Request
Product & Technical SupportPlease click one of the following links to Open a Support Case.
Open a Technical Support Case
Request Data Changes
Report Missing Articles/Journal Issues
Change Product Entitlements
Submit a scholarly publication for coverage
Shibboleth Setup Request
Download Software & Utilities