Customer Care

How Can We Help You?

Do you have a general inquiry or do you need help with your Clarivate Analytics account or product, including Web of Science, EndNote, Derwent Innovation, Cortellis, or other solutions?

Here you can search our self-service Knowledge base to find how-to guides and other information about using our products, open a Support Case with your request, and find details for contacting your local Customer Care team by phone.

If you have a question on MarkMonitor, CompuMark, Techstreet, Thomson IP Management or ScholarOne products, please select the options on the right to quickly find specific support resources.

Search Knowledge base

Enter your terms to search our Support Knowledge base for information about using our products:


Open a Support Case

Customer & Account Support

Please click one of the following links to Open a Support Case

Login to Chat
Ask about an invoice
Request address changes
For order information and change requests
Open a Product Claim
Request a Refund
Complete Authorization Form for return material
Request Serial Number
Ask other questions related to your account or Clarivate Analytics

Product & Technical Support

Please click one of the following links to Open a Support Case.
Ask a product or technical question or report a problem
Request Data Changes or report missing articles or journal issues
Request changes to product entitlements
Submit a scholarly publication for coverage
Request SSO (Shibboleth) access for your institution